(4.5 / 5)1787+ Ratings

Brightside Reviews

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Overall Rating

4.5
17 Reviews
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About Brightside

Brightside.com offers a variety of products and services. They provide a free service that helps users take control of their finances, with unlimited access to a personal Financial Assistant and tools to help reduce debt, manage credit cards, build savings, improve credit scores, get emergency loans, and plan for the future. They also offer IT products and services including Managed Services, Business Continuity Planning, and IT Consulting. In addition, Brightside.com provides mental health care services. Their care is rooted in evidence and personalized, so every individual can get the right treatment the first time. They offer Personalized Psychiatry, Clinically-Proven Therapy, and Crisis Care for Suicidality. Their tech-enabled care breaks down barriers, powers precision treatment, and tracks progress along the way. Brightside.com also offers financial products that care about your well-being. Their Financial Assistants use automated tools to help streamline decision-making so they can focus on people instead of processes. They also offer payroll integration for ease of implementation.

Brightside Pros & Cons

Pros of Brightside Health:

  • Affordability: Out-of-pocket costs start at $95 per month, making it a competitive option compared to traditional in-person psychiatry services.
  • Accessibility: Available in all 50 states, and it accepts a growing number of insurance plans, including Medicare and Medicaid.
  • Convenience: Easy to sign up and get matched with a psychiatrist, with the option for weekly live video sessions and unlimited messaging throughout the month.
  • Comprehensive Services: Integrates talk therapy, psychiatry, and medication management into one platform, which can simplify mental health care.
  • User-Friendly App: The Brightside mobile app is easy to use, making it simple to join sessions and take assessments.

Cons of Brightside Health:

  • Customer Service Issues: Some users have reported difficulty in requesting a new provider, with customer service responses taking several days.
  • Limited Personal Touch: May lack the more personal touch of in-person care, which can be a drawback for some users.
  • Technical Issues: Some users have experienced logistical or technical problems, such as issues with cancellation or changing providers.
  • Medication Limitations: Brightside may not be able to prescribe certain medications, which can be a significant issue for some users.

Brightside Coupon & Discount Codes

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Brightside Customer Reviews (17)

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Brightside Customer’s Q&A

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Brightside Features and Benefits

Brightside.com offers several key features and benefits:

  • Personalized Psychiatry: Customized medications prescribed by expert psychiatrists. The platform leverages artificial intelligence (AI) to analyze more than 100 data points to prescribe medication that is suited to your needs. The prescriptions are sent directly to your pharmacy offering a seamless psychiatric journey for anxiety and depression.

  • Expert Therapy: A customized therapy plan to address depression and anxiety symptoms with one-on-one sessions with an expert therapist. The live sessions provide a comfortable mode for you to discuss your progress and needs with the therapist. The platform also offers self-guided videos through a 10-lesson plan that assists in building healthy habits and a return to a normal life.

  • Interactive Tools: An interactive mobile application which makes live sessions easier and less stressful.

  • Insurance Acceptance: Accepts many insurance plans, including Aetna, Cigna, and Medicare. Without insurance, Brightside plans start at $95 per month. Most users can meet with a therapist in two weeks or less.

These features make Brightside a comprehensive online therapy and medication management program intended for adults (ages 18 and up) who are experiencing depression or anxiety. It focuses heavily on the use of cognitive behavioral therapy (CBT), which research suggests can be effective for people suffering from depression and anxiety. Scientific evidence suggests online programs based on CBT can be effective for people suffering from depression and anxiety.

Brightside Pricing

Brightside Health offers the following pricing plans:

  • Psychiatry: $95 per month for an initial consultation and ongoing care, including medication management as needed and unlimited messaging with your prescriber.
  • Therapy: $299 per month for four live video sessions with a licensed therapist and unlimited messaging.
  • Psychiatry + Therapy: $349 per month for a combination of both psychiatry and therapy services.

These plans can be adjusted based on insurance coverage, and some plans also offer a maintenance plan for $45 monthly after 60 days of stable ongoing prescription.

About brightside.com Payment Method?

Brightside.com offers several payment methods. For services, Brightside Health will submit claims on the member’s behalf to their insurance provider. Once those claims have been processed by the insurance provider, the member is charged for their portion of the cost share using the payment method on file. Brightside currently accepts the following insurance: Cigna, Aetna, UnitedHealthcare, UnitedHealthcare Medicare Advantage, Allegiance, Meritain, Anthem, Blue Cross Blue Shield of Texas, Blue Cross Blue Shield of Texas Medicare Advantage, Blue Cross Blue Shield of Montana, Blue Cross Blue Shield of Illinois, Florida Blue, Ambetter, WellCare, Traditional Medicare | Part B, Nebraska Total Care, and PEHP. Paying for Brightside directly with your card (credit, debit, or HSA/FSA) is always an option. Self-pay plans start at $95/month. Depending on your account, you may be able to pay for Brightside with your HSA or FSA. Out-of-pocket cost refers to any payment you have to pay yourself. It includes your deductible, copays, coinsurance, and any payments made for care that wasn’t covered.

Brightside FAQs

FAQ

Brightside Alternatives

Here are the top 10 alternatives to Brightside.com:

  1. Betterhelp: An online therapy platform with a social impact. It offers counseling via video, phone, and chat. It provides financial aid and has mental wellness tools for organizations.

  2. Cerebral: A one-stop shop for prescriptions and counseling. It's best for adults seeking affordable medication management and psychotherapy on an app-based platform.

  3. Online-Therapy.com: Best for individuals and couples who want evidence-based cognitive behavioral therapy (CBT) in or outside the United States.

  4. Talkspace: Best for insured teens, adults, and couples seeking flexible therapy and medication management options.

  5. Calmerry: Best for uninsured adults who want trackable mental health results and tools to supplement therapy.

  6. ZayZoon: A provider of employee financial wellness and earned wage access solutions for mid-sized businesses.

  7. Tapcheck: A financial wellness benefit that allows employees to access their earnings before payday.

  8. Peanut Butter: Administers student loan assistance programs to help employers attract, retain, and engage college-educated talent.

  9. Spring: A financial wellness platform that provides employees with the financial education and tools they need to be and feel their best at work and in life.

  10. Betterment at Work: Provides modern 401 (k) and financial benefits for today’s diverse workforce.

FAQ

How To Open A Brightside Account?

To open an account on Brightside.com, follow these steps:

  1. Visit the Brightside website.
  2. Look for the "Create account" option.
  3. Enter your phone number and choose a password.
  4. Follow the prompts to complete the account creation process.

Remember, the phone number and password will be used for future logins, so keep them safe. Enjoy exploring Brightside!

FAQ

About brightside.com Prices and Cost?

Brightside offers several plans for their services. The Psychiatry plan costs $95 per month plus your pharmacy copay if you have insurance prescription benefits. This plan includes a comprehensive remote psychiatric provider evaluation and ongoing provider support and monitoring of your care, including any necessary adjustments.

The Therapy plan costs $299 per month for four video sessions and unlimited messaging with a licensed therapist who helps guide you through a personalized program using evidence-based approaches. Additional 45-minute video appointments with your therapist are available for $59 per session.

The integrated Psychiatry + Therapy program costs $349 per month, a savings of $45. In addition to the benefits of the Psychiatry Plan, you get unlimited messaging and a weekly video session with a licensed therapist who helps guide you through a personalized program using evidence-based approaches.

FAQ

About brightside.com Popular Products and Services?

Brightside is a professional online therapy company with a highly specific focus on depression and anxiety. The service displays a consistently high level of care, both in the sessions themselves and the additional resources provided through the user portal. It's no surprise ninety percent of the Brightside users gave the company a positive overall rating.

As an online mental health care provider specializing in depression and anxiety exclusively, Brightside offers both medication and therapy, either separately or combined. And by specializing, it has developed a course of treatment that is specific, professional, and consistent.

Brightside was founded in 2017 by Brad Kittredge, Mimi Winsberg, MD, and Jeremy Barth. The company aims to ensure that everyone has access to the mental health care they deserve. Since then, the company has become one of the rising stars of the online therapy realm.

Brightside charges $249 for the first month for the Therapy or Therapy + Medication plans, and then $299 and $349 a month, respectively. The therapy sessions address challenges you’re confronting now, with an emphasis on emotions you feel and how you can reframe the way you look at situations or what you could do to handle them in ways that are better for you. The therapy style is based on cognitive behavioral therapy (CBT).

In addition to its therapy services, Brightside also offers a technology platform that simplifies the relationship between a client and their Financial Assistant to help them achieve true financial wellness.

FAQ

What is Brightside.com?

Brightside.com is an online platform that provides mental health care services. It was founded in 2017 with the mission to change lives by offering quality mental health care, no matter where you are or what you're going through. Brightside offers precision treatment tailored to the individual, with care rooted in evidence and personalized to ensure every individual can get the right treatment the first time. Their services include personalized psychiatry, clinically-proven therapy, and crisis care for suicidality. They use technology to enhance care, breaking down barriers, powering precision treatment, and tracking progress along the way. Brightside has a national provider network of world-class providers who offer deeply personal care. They have also partnered with major health plans and achieved certification for top-notch security standards. Brightside aims to ensure that everyone has access to the mental health care they deserve.

FAQ

How does Brightside ensure privacy and confidentiality?

Brightside Health Inc., or Brightside, provides a platform for individuals to learn about depression and anxiety, understand treatment options, and connect with a Healthcare Provider for clinical care. They have a Privacy Policy that explains their information practices, the kinds of information they collect, how they use and share that information, and your options as it pertains to the sharing of your information. This Privacy Policy applies to personal information processed by them during the course of business, including on their website and other online or offline offerings. Any individually identifiable information that is provided to them for purposes of rendering clinical services is referred to as Protected Health Information (PHI) and is subject to Brightside’s Notice of Privacy Practices. The Notice of Privacy Practices describes how Brightside can use and share your PHI, and describes your rights with respect to this information. The Notice of Privacy Practices will govern their privacy practices with respect to your PHI. They will not use or disclose this information for advertising, marketing, or other use-based data mining purposes except as otherwise permitted by HIPAA and/or other applicable law. They will never sell PHI or any other potentially identifying information. They may contact you to participate in surveys about their services. If you decide to participate, you may be asked to provide certain information, which may include personal information. Under no circumstances are your responses to these surveys mandatory, and refusing to reply to them shall have no bearing on the quality of Services afforded to you. They may collect personal information from you such as your email address, phone number, or mailing address when you request information about their Services, register for their newsletter, request customer or technical support, or otherwise communicate with them. When you create a user account, they collect your name, e-mail and password. All information collected and stored by them or which you provide when creating a Brightside account is considered PHI and is governed by applicable state and federal laws, most notably the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

FAQ

Does insurance cover the cost of treatment at Brightside?

Yes, Brightside does accept insurance for treatment costs. They offer life-changing mental health care, covered by insurance. They provide affordable, 1:1 help for anxiety and depression, from the best in online therapy and psychiatry. Coverage is available nationally and locally. They have an Insurance Checker page on their website that patients can use at no cost to check if their insurance is covered. Insurance may subsidize or fully cover the cost of treatment. Brightside also accepts out-of-pocket payments. They have started accepting Cigna nationwide and Blue Cross Blue Shield in certain cities. Additionally, they also accept Anthem, Humana, MHN, and Magellan in a few chosen locations. If your plan covers Brightside care, you'll be responsible for copays, coinsurance, deductibles, and prescription costs associated with your plan. If you’re considering Crisis Care, insurance is a requirement. In both cases, you’ll need to confirm coverage and eligibility in your area. There is a chance you are covered, depending on your provider and coverage.

FAQ

How much does it cost to use Brightside.com?

Brightside.com offers several plans with different costs. The Psychiatry plan costs $95 per month plus your pharmacy copay if you have insurance prescription benefits. This plan includes a comprehensive remote psychiatric provider evaluation and ongoing provider support and monitoring of your care, including any necessary adjustments. The Therapy plan costs $299 per month for four video sessions and unlimited messaging with a licensed therapist. Additional 45-minute video appointments with your therapist are available for $59 per session. The integrated Psychiatry + Therapy program costs $349 per month, which is a savings of $45. This program includes the benefits of the Psychiatry Plan, plus unlimited messaging and a weekly video session with a licensed therapist.

FAQ

Does Brightside offer any discounts or promotions?

Yes, Brightside does offer various discounts and promotions. They have coupons and promo codes that can give you up to $55 off. There are also deals where you can get $60 off your first month of cash plans for members, $50 off any order, and $50 off the first month for members. They even offer a 20% discount on any order. Additionally, they have a free assessment deal. Please note that these offers may vary and it's best to check their official website or trusted coupon sites for the most current deals and discounts.

FAQ

brightside.com Return Policy?

Brightside.com has specific return policies for different services. For Psychiatry services, to request a refund, you need to log into your Brightside account and navigate to “Help” to contact their Member Services team. However, they do not issue refunds after the time of your initial scheduled consultation with your psychiatric provider has passed. This is because Brightside providers take time to review your information and begin preparing a treatment plan prior to your initial scheduled video consultation.

For Therapy services, all subscription payments are non-refundable. Your therapy subscription fee is billed monthly on the same day each month, and you can cancel your plan at any time. If you purchased and canceled an extra video therapy session and would like a refund, you need to log into your Brightside account and navigate to “Help” to contact their Member Service Team.

Unfortunately, I couldn't find any specific information about Brightside's shipping policy. If you need more detailed information, it's best to contact Brightside directly. They can be reached via email at support@brightside.com. If you're an existing member, you can reach out via Help from your Brightside account.

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